Shipping Policy
Deco Ladies Wear – Shipping Policy
1. Shipping Destinations:
- We ship to all addresses within the United States.
2. Shipping Methods and Carriers:
- We partner with reputable carriers including UPS, FedEx, USPS, Amazon Logistics, and DHL to ensure reliable delivery of your orders. Our standard shipping method is Express Shipping.
3. Shipping Costs:
- Express Shipping: A flat rate of $5.99 USD applies to all orders within the USA.
4. Order Processing and Handling:
- Orders are processed within 0-1 business days after payment confirmation.
- Orders placed before 7:00 PM Eastern Standard Time (EST) on business days will be processed the same day.
- Orders placed on weekends or public holidays will be processed on the next business day.
5. Estimated Delivery Times:
- Our estimated delivery time for Express Shipping is 2-3 business days after dispatch. The total estimated delivery time is 2-4 business days from the date of purchase (including processing time).
6. Tracking Information:
- You can track your order using the tracking number provided in your shipping confirmation email.
- You can also track your order by entering the tracking number on our website’s Order Tracking page
7. Delivery Issues:
- If your order does not arrive within the specified timeframe, please track your order using the provided tracking information. If you encounter persistent issues, please contact our customer service team at support@decoladieswear.com.
- If a package is lost in transit, we will work with the carrier to resolve the issue and offer a replacement or refund.
8. Address Accuracy:
- Please ensure that your shipping address is accurate and complete. We are not responsible for delays or undelivered packages due to incorrect addresses.
- If an incorrect address leads to the return of your items, you will be responsible for reshipping fees. Please contact us at support@decoladieswear.com for assistance.
9. Address Changes:
- To modify the delivery address, please contact us at support@decoladieswear.com or call +1 (718) 495-3220 within 24 hours of placing your order. Address changes are not possible once the order is in transit.
10. Order Cancellations:
- If you wish to cancel an order after confirmation, please contact our customer service within 24 hours. Once the order is shipped, you may refer to our Return and Refund Policy page for further assistance.
11. Items Damaged During Transit:
- Please get in touch with us immediately if you receive damaged or broken items. Provide clear images of the damaged merchandise via email to support@decoladieswear.com for a free exchange or refund.
12. Non-Shipping Days:
- We do not process orders on Sundays.
13. Business Hours:
Our business hours are:
- Mon-Sat: 10 AM-7 PM
- Sunday: Closed
14. Sales Tax Information:
- Sales tax will be calculated and displayed at checkout based on your shipping address and applicable state and local tax rates.
15. Contact Information:
- Trade name: Deco Ladies Wear
- Phone number: +1 (718) 495-3220
- Email: support@decoladieswear.com
- Physical address: 1652 Pitkin Ave, Brooklyn, NY 11212, United States